Customization FAQ
（1）How long will it take to received the customized clothing sample?
Around 10–15 days.
If fabric is ready, it can be faster.
（2What is your MOQ?
Our customize MOQ is 300pcs per design (supports 2 colors and can mix sizes)
（3）Can you customize my design?
Yes, we support full customization.
（4）Do i need to provide original design files to customize clothing?
🔹 If You Have Original Design Files (Recommended):
Providing AI, PSD, PDF, or high-resolution PNG files for logos, patterns, or prints ensures precise reproduction of your design. For cut-and-sew styles, tech packs with detailed measurements, stitching instructions, and fabric specifications will streamline production and ensure the best results.
🔹 If You Don’t Have Original Files:
No worries! We can support you from sketches, reference images, or ideas, and help you with full product development including patterns, fabrics, and sampling.
（5）Can you customize clothing according to my design requirements?
Yes, we can customize clothing according to your design requirements. We support full customization including design, fabric, color, sizing, and branding.
Service FAQ
（1）If i am not satisfied with the received custom order clothing, can i return or exchange it?
What If You Are Not Satisfied with Your Custom Order?
As all custom clothing is produced according to unique specifications, we typically do not accept returns or exchanges for customized products. However, we stand by our quality and offer comprehensive after-sales support to address any concerns.
Our Quality Assurance Process
1. Pre-Production Sample Approval – We produce a sample for your review before mass production to ensure accuracy in design, fabric, color, and fit.
2. Strict Quality Control (QC) – Each garment undergoes multiple inspection stages before shipping to ensure high-quality standards.
3. Detailed Order Confirmation – Before production, we provide a detailed order confirmation document, including fabric choices, sizing, and customizations, to avoid misunderstandings.
How We Handle Quality Issues
🔹 If There’s a Manufacturing Defect – If the issue is caused by a manufacturing defect (e.g., incorrect size, stitching issues, fabric flaws), we will offer a solution, such as remaking the affected items or providing a partial refund/credit.
🔹 If the Issue is Due to Incorrect Specifications from the Client – If the issue arises from incorrect specifications provided during ordering, we will work with you to find a reasonable solution, such as a discount on a re-order.
🔹 If Minor Adjustments Are Needed – For small issues that can be easily fixed, we may offer guidance on local alterations or provide compensation for adjustments.
Next Steps
We encourage open communication throughout the production process to ensure your expectations are met. If you have concerns with your received order, please contact us within 7 days of delivery with clear photos and details, and our team will review your case promptly.
Our goal is to build long-term business relationships by providing high-quality products and professional customer service.
（2）Do you provide international shipping?
Our International Shipping Services
1.Worldwide Coverage – We ship to most countries globally, partnering with trusted logistics providers such as DHL, FedEx, UPS, TNT, and EMS for express shipments and major freight forwarders for bulk orders.
2. Flexible Shipping Options – Depending on your order size, budget, and urgency, we offer:
* Express Shipping (Air Courier) – Fast and ideal for small orders or urgent samples (typically 5-7 business days).
* Air Freight – A cost-effective alternative for medium-sized orders, usually taking 7-12 business days.
* Sea Freight – The most economical choice for bulk orders, with a transit time of 20-45 days depending on the destination.
1. Customs & Documentation Support – We provide all necessary shipping documents (commercial invoice, packing list, certificate of origin, etc.) to ensure smooth customs clearance. If you need specific documentation, such as Form A, Form E, or CO (Certificate of Origin) for duty benefits, we can arrange it accordingly.
2. Secure Packaging – All products are carefully packed to prevent damage during transit, ensuring your order arrives in perfect condition.
Shipping Process & Tracking
Once your order is dispatched, we will provide:
📦 Tracking Number & Link – You can monitor real-time shipment updates.
📄 Shipping Confirmation List & Invoice – Sent via email with full details.
💬 Dedicated Support – Our team is available to assist you with any shipping inquiries.
Estimated Shipping Costs
Shipping costs vary based on destination, package weight/volume, and shipping method. We will calculate the best shipping option for you and provide a detailed shipping quote before finalizing the order.
Next Steps
If you have specific shipping requirements or would like a customized shipping plan, feel free to discuss them with us. We are here to ensure a smooth and cost-effective delivery process!
（3）How is your packaging?
Packaging Process & Options
1. Individual Packaging – Each garment is carefully folded and packed in a transparent, resealable polybag to prevent dust, moisture, or contamination. If you require customized polybags with your brand logo, we can accommodate that as well.
2. Bulk Packaging – For larger orders, we offer bulk packaging with multiple units placed in strong, reinforced cartons to minimize shipping costs while maintaining product safety.
3. Custom Packaging – We provide customized packaging solutions including:
* Branded polybags or zip-lock bags with your logo
* Custom-designed boxes with your brand identity
* Specialized hangtags, labels, and wrapping paper
* Eco-friendly, biodegradable, or recyclable materials upon request
1. Carton Protection – We use five-layer corrugated export cartons to protect your order from external pressure or impact during shipping. Cartons are securely sealed with reinforced tape to prevent tampering.
2. Moisture & Damage Prevention – For long-distance and international shipping, we add desiccant bags inside the cartons to absorb moisture and prevent mold or mildew.
Carton Specifications
Our standard export carton size depends on the order volume and type of garments. We typically use:
📦 Small Cartons: Suitable for lightweight garments like T-shirts and leggings.
📦 Medium Cartons: Ideal for jackets, hoodies, and activewear sets.
📦 Large Cartons: Used for bulk shipments or oversized apparel.
Each carton is labeled with:
✅ Product details (style, size, quantity, color)
✅ Order number & batch number
✅ Handling instructions (fragile, waterproof, etc.)
✅ Your brand logo (optional, upon request)
Additional Protection for International Shipping
For large or high-value orders, we offer extra packaging reinforcement, including:
📌 Shrink wrapping to prevent external damage
📌 Bubble wrap layering for fragile or premium products
📌 Palletized packaging for bulk orders to ensure stability during transportation
Next Steps
If you have specific packaging requirements, let us know! We can customize the packaging to align with your brand standards and ensure a safe and professional delivery experience.
（4）Do you provide sample?
Types of Samples We Offer
✅ Standard Fabric & Material Sample – If you want to check the quality of fabrics, stitching, and color options, we can send fabric swatches and material samples for evaluation.
✅ Prototype Sample (Blank Sample) – If you need to assess the fit, stitching quality, and fabric feel, we can provide a basic garment sample without branding or customization.
✅ Customized Sample – For clients who require a fully customized sample with specific designs, prints, embroidery, logos, or patterns, we can create a one-off custom sample based on your exact specifications.
✅ Pre-Production Sample (PPS) – Before mass production, we offer a final approved sample to ensure all details meet your exact requirements. This step is essential for quality assurance.
Sample Production Timeline
⏳ Standard Fabric Sample: 3-5 days
⏳ Basic Blank Sample: 5-7 days
⏳ Fully Customized Sample: 7-12 days (depending on complexity)
⏳ Pre-Production Sample: 7-15 days (based on final adjustments)
We always work to provide fast and efficient sample production while maintaining the highest quality standards.
Sample Cost & Refund Policy
💰 Sample fees vary depending on design complexity, fabric selection, and customization level. However, once you confirm a bulk order, the sample cost can be deducted from the final production cost.
📦 Shipping fees are covered by the customer, but we work with reliable international shipping partners (DHL, FedEx, UPS, etc.) to ensure fast and secure delivery.
Why Choose Our Sample Service?
1. Precision & Attention to Detail – Every sample is crafted with accurate stitching, sizing, and finishing to reflect bulk production quality.
2. Wide Range of Fabric Choices – We offer premium sportswear and performance fabrics, including sustainable and functional materials.
3. Professional Communication & Support – Our team will guide you through every step, ensuring smooth revisions and final approvals.
PRODUCTS FAQ
（1）Do you have any quality guarantees?
Our Quality Control Process
We follow a multi-step quality control system to guarantee that every garment meets high industry standards before shipment:
✅ Fabric & Material Inspection – We source only premium fabrics and conduct thorough inspections to check for defects, color accuracy, and material consistency before production begins.
✅ Pre-Production Sample (PPS) Approval – Before bulk production, we create a pre-production sample (PPS) to confirm that all design elements, stitching details, printing, and measurements meet your requirements.
✅ In-Process Quality Checks – Our team performs continuous inspections during cutting, sewing, printing, and embroidery stages to maintain precise workmanship and avoid defects.
✅ Final Product Inspection (AQL Standards) – Before shipping, every batch undergoes a 100% final quality check based on AQL (Acceptable Quality Level) standards, ensuring there are no defects, loose stitches, or inconsistencies in sizing, printing, or finishing.
✅ Professional Packaging & Secure Shipment – We use secure and protective packaging to ensure garments arrive in perfect condition without damage during transportation.
Our Quality Guarantee
🔹 Strict Manufacturing Standards – We comply with international quality certifications and industry best practices.
🔹 Defect-Free Guarantee – If there are any manufacturing defects, we offer free replacements or rework services to ensure customer satisfaction.
🔹 Color & Size Accuracy – We use precise digital color matching and strict size grading to ensure the final product aligns with your specifications.
🔹 Sustainable & High-Performance Materials – Our fabrics are tested for durability, breathability, stretch, and moisture-wicking performance, making them ideal for sports and activewear.
What If There’s an Issue?
We value long-term partnerships, so if you encounter any unexpected quality concerns, we offer:
✔ After-Sales Support – Our team will promptly address any issues with solutions tailored to your needs.
✔ Reproduction or Compensation – If quality defects are confirmed, we will arrange for replacements or partial compensation to minimize your business risks.
Partner with a Trusted Manufacturer
By choosing AOLACORE, you are working with a reliable, experienced, and quality-driven manufacturer that prioritizes your brand’s reputation. Our commitment to precision, durability, and excellence ensures that your custom clothing is manufactured to the highest standards.
（2）Are you a Sportswear customization Manufacturer?
Why Choose Us as Your Sportswear Manufacturer?
✅ Expertise in Customization – We specialize in custom sportswear manufacturing and offer OEM & ODM services, allowing you to personalize designs, colors, fabrics, logos, patterns, and sizes to fit your brand identity.
✅ High-Performance Functional Fabrics – We use moisture-wicking, breathable, quick-dry, and sustainable materials to ensure superior comfort and durability for yoga, gym, running, cycling, and other sportswear categories.
✅ Advanced Manufacturing Technology – Our factory is equipped with state-of-the-art machinery, including sublimation printing, seamless knitting, laser cutting, embroidery, and digital heat transfer, ensuring precise, high-quality production.
✅ Strict Quality Control (AQL Standards) – We implement multi-stage quality inspections throughout the production process, from raw materials to final packaging, to ensure every garment meets international quality standards.
✅ Flexible MOQs & Scalable Production – We accommodate small-batch orders for startups while having the capacity to scale up large-volume production for established brands and retailers.
✅ Fast Sampling & Efficient Lead Time – Our team provides rapid prototyping and sample development to help you finalize designs quickly, with bulk production lead times optimized for efficiency.
Our Custom Sportswear Categories
🔹 Yoga Wear & Athleisure – Leggings, sports bras, tops, and jackets with high-stretch, breathable, and sustainable fabrics.
🔹 Gym & Fitness Wear – Compression wear, tank tops, performance T-shirts, and seamless activewear for intense workouts.
🔹 Modest Activewear – Hijab-friendly sportswear, long-sleeve workout tops, and loose-fit fitness apparel for diverse markets.
🔹 Cycling & Running Apparel – High-performance jerseys, shorts, and jackets designed for endurance and comfort.
🔹 Teamwear & Uniforms – Custom jerseys, training gear, and professional team sports apparel with logo branding options.
Partner with a Trusted Sportswear Manufacturer
At AOLACORE, we are more than just a manufacturer—we are your strategic production partner, helping you build a strong and competitive sportswear brand. Whether you are a startup, wholesaler, or established brand, we ensure a seamless and professional production experience.
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